Outlook Level Two

Microsoft® Outlook 2010

Course ID: HLT 84596

Course Length: 1 day

Course Objective:
You will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items.

Target Student:
This course is designed for experienced Outlook users who need to customize their Outlook environment, calendar, and email messages and who wish to track, share, assign, and locate various Outlook items.

Prospective students should be familiar with using personal computers (basic typing skills are recommended). They should be comfortable with the Windows environment and be able to use Windows to manage information on the computer. Specifically, they should be able to launch and close programs; navigate to information stored on the computer; and manage files and folders. Before taking this course, it is recommended that students possess equivalent knowledge of Microsoft Office Outlook 2010: Level 1, and a choice of operating systems. Prerequisite courses include:

Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives :
Upon successful completion of this course, students will be able to:

  • customize message settings.
  • organize and locate Outlook messages.
  • set calendar options.
  • track activities using the Journal.
  • assign and track tasks.
  • share folder information.
  • customize the Outlook environme

Course Content

Lesson 1: Customizing Message Options
Topic 1A: Modify Message Settings
Topic 1B: Modify Delivery Options
Topic 1C: Change the Message Format
Topic 1D: Set the Out of the Office Notification
Topic 1E: Create a Contact Group
Topic 1F: Insert a Hyperlink
Topic 1G: Create Quick Steps

Lesson 2: Organizing and Locating Messages
Topic 2A: Sort Messages Using Multiple Criteria
Topic 2B: Find Messages Using Instant Search
Topic 2C: Find Messages Using Multiple Criteria
Topic 2D: Filter Messages
Topic 2E: Organize Messages
Topic 2F: Manage Junk Email

Lesson 3: Setting Calendar Options
Topic 3A: Set Workdays and Time
Topic 3B: Display an Additional Time Zone
Topic 3C: Set Availability Options
Topic 3D: Create Calendar Groups
Topic 3E: Manage Automatic Meeting Responses

Lesson 4: Tracking Activities Using the Journal
Topic 4A: Record a Journal Entry Automatically
Topic 4B: Record a Journal Entry Manually
Topic 4C: Modify a Journal Entry

Lesson 5: Managing Tasks
Topic 5A: Assign a Task
Topic 5B: Reply to a Task Request
Topic 5C: Send a Task Update
Topic 5D: Track Assigned Tasks

Lesson 6: Sharing Folder Information
Topic 6A: Specify Folder Permissions
Topic 6B: Access Another User's Folder
Topic 6C: Send Calendar Information in an Email Message
Topic 6D: Delegate Folder Access to Users

Lesson 7: Customizing the Outlook Environment
Topic 7A: Customize the Ribbon and Quick Access Toolbar
Topic 7B: Customize the To-Do Bar
Topic 7C: Create a Folder Home Page

Microsoft® Ooutlook 2013 - Part 2

Course ID: HLT 91044

Course Length: 1 day

Course Description:
In this course, you will explore the advanced features provided with the Outlook interface, such as advanced message, calendar, and contacts management. You will use the Tasks and Journal workspaces provided in the application to manage task assignments to you and others, and to record interactions you have with your colleagues. You will also share your workspaces with other users, and use Outlook data files to save and back up your important information. This course is the second in a series of two Microsoft® Office Outlook® 2013 courses. It will provide you with the advanced skills you may need to fully and efficiently use Outlook 2013 to manage your communications and interactions with other people.

Target Student:
This course is intended for people who have a basic understanding of Microsoft® Windows® and Microsoft Office Outlook 2013 and want or need to know how to perform more advanced tasks in Outlook.

To ensure your success, we recommend you first have equivalent knowledge:

Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives :
After completing this course, students will know how to manage their inboxes, calendars, and task lists, as well as create visually appealing messages, schedule meetings, and move information from one Outlook component to another. Specifically, they will be able to:

  • Configure advanced message options.
  • Perform advanced message management tasks.
  • Perform advanced calendar management tasks.
  • Perform advanced contact management tasks.
  • Manage activities by using tasks and journal entries.
  • Share Outlook workspaces with other users.
  • Manage Outlook data files.

Course Content

Lesson 1: Configure Advanced Message Options
Topic 1A: Insert Advanced Characters and Objects
Topic 1B: Modify Message Settings, Properties, and Options
Topic 1C: Use Automatic Replies

Lesson 2: Advanced Message Management
Topic 2A: Sort Messages
Topic 2B: Filter Messages
Topic 2C: Organize Messages
Topic 2D: Search Messages
Topic 2E: Manage Junk Mail
Topic 2F: Manage Your Mailbox

Lesson 3: Advanced Calendar Management
Topic 3A: Manage Advanced Calendar Options
Topic 3B: Manage Additional Calendars
Topic 3C: Manage Meeting Responses

Lesson 4: Advanced Contact Management
Topic 4A: Edit an Electronic Business Card
Topic 4B: Manage Advanced Contacts Options
Topic 4C: Forward Contacts
Topic 4D: Export Contacts

Lesson 5: Managing Activities by Using Tasks and Journal Entries
Topic 5A: Assign and Manage Tasks
Topic 5B: Record and Modify Journal Entries

Lesson 6: Sharing Workspaces with Others
Topic 6A: Delegate Access to Mail Folders
Topic 6B: Share Your Calendar
Topic 6C: Share Your Contacts

Lesson 7: Managing Outlook Data Files
Topic A: Back Up Outlook Items
Topic B: Change Data File Settings

Appendix A: Microsoft Office Outlook 2013 Exam 77-423
Appendix B: Configuring Email Message Security Settings
Appendix C: Microsoft Outlook 2013 Common Keyboard Shortcuts