Supporting Users Running Applications on a Microsoft Windows XP Operating System
Course ID: HLT 2262
Course Length: 2 days
Course Description:
In this course, you will learn to support users running applications on the Microsoft Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of issues having to do with supporting and configuring applications such as Microsoft® Internet Explorer, Microsoft Outlook® Express, Microsoft Office, and Microsoft Outlook®.
Course Objective:
You will support users running applications on the Microsoft Windows® XP operating system.
Target Student:
This course is intended for people who have little or no job experience in the IT industry. Students should have experience working with Windows desktop operating systems and should be A+ certified, or have equivalent knowledge. This course is also intended for people currently working in the Tier 1 job role, and who wish to obtain their MCDST credential. It is likely these students will have the skills covered in this course, but lack the formal education required to pass the exams.
Prerequisites:
The prerequisite for this course is basic experience with: A Microsoft Windows operating system such as Microsoft Windows XP, Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer, command-line system-management utilities and core operating system technologies, including installation and configuration.
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based Objectives:
Upon successful completion of this course, students will be able to:
- examine how to use troubleshooting guidelines and tools to support users running applications on Windows desktops.
- examine the application installation process and basic application troubleshooting techniques.
- support Microsoft Internet Explorer.
- support Outlook Express.
- support Microsoft Office.
- support Microsoft Outlook.
Course Content
Lesson 1: Introduction to Desktop Application Support
Topic 1A: Overview of Desktop Application Support
Topic 1B: Overview of the Windows System Architecture
Topic 1C: Overview of Application Installation
Lesson 2: Introduction to Troubleshooting Applications
Topic 2A: Troubleshooting MS-DOS-Based and Win16 Applications
Topic 2B: Troubleshooting Win32 Applications
Topic 2C: Troubleshooting Application Compatibility Issues
Topic 2D: Troubleshooting Security Issues Related to Applications
Lesson 3: Supporting Microsoft Internet Explorer
Topic 3A: Configuring General Settings
Topic 3B: Configuring Security and Privacy Settings
Topic 3C: Configuring Content Settings
Topic 3D: Configuring Connectivity Settings
Topic 3E: Configuring Program and Advanced Settings
Topic 3F: Customizing Internet Explorer
Lesson 4: Supporting Outlook Express
Topic 4A: Configuring Outlook Express for Email
Topic 4B: Managing Outlook Express Data
Topic 4C: Configuring Outlook Express for Newsgroups
Lesson 5: Supporting Microsoft Office
Topic 5A: Introduction to Supporting Microsoft Office
Topic 5B: Supporting Office Installation
Topic 5C: Managing Office Security and Recoverability
Topic 5D: Managing Office Language Features
Lesson 6: Supporting Microsoft Outlook
Topic 6A: Configuring Outlook for Internet Email
Topic 6B: Configuring Outlook for Exchange
Topic 6C: Managing Outlook Data
Topic 6D: Troubleshooting Outlook
Appendix A: 2003 Hardware Levels