Maintaining and Troubleshooting Windows Vista Computers
Course ID: HLT 5118
Course Length: 3 days
Course Description:
This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Target Student:
Experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.
Prerequisites:
To ensure your success, we recommend you first have equivalent knowledge:
- Experience supporting previous versions of the Windows operating system.
- Familiarity with an IT helpdesk ticketing system.
- Experience researching online and local knowledge bases.
- Experience running commands from a command window, such as the DOS command prompt.
- Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
- Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
- Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
- Fundamentals of applications, such as how a client communicates with the server in client/server applications.
- Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
- In addition, it is recommended, but not required, that students have completed the following courses: 5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Mobile Computing and Applications
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based Objectives :
Upon successful completion of this course, students will be able to:
- Plan and apply a troubleshooting methodology for an organization.
- Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
- Identify the most appropriate method to troubleshoot Windows Vista computers.
- Identify Windows Vista tools that can be used to help in the troubleshooting process.
- Identify important maintenance tools that will be used as part of IT operations for their organizations.
- Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
Course Content
Lesson 1: A Troubleshooting Methodology
Topic 1A: Overview of a Troubleshooting Methodology
Topic 1B: Overview of Troubleshooting Stages
Topic 1C: Troubleshooting Component Areas
Lesson 2: Troubleshooting Operating Systems
Topic 2A: Overview of the Windows Vista Startup Process
Topic 2B: Troubleshooting the Windows Vista Startup Process with Windows RE
Topic 2C: Troubleshooting Operating System Services
Lesson 3: Troubleshooting Hardware
Topic 3A: Overview of Troubleshooting Hardware
Topic 3B: Dealing with Physical Failures
Topic 3C: Dealing with Device Driver Failures
Topic 3D: Troubleshooting Printing in Windows Vista
Topic 3E: Troubleshooting Microsoft BitLocker Protected Computers
Lesson 4: Troubleshooting Networks
Topic 4A: Determining Network Settings
Topic 4B: Troubleshooting Network Connections
Lesson 5: Troubleshooting Security Issues
Topic 5A: Overview of User Account Control
Topic 5B: Troubleshooting User Account Control
Topic 5C: Implementing Windows Firewall
Topic 5D: Implementing Windows Defender
Lesson 6: Troubleshooting Applications
Topic 6A: Windows Application Troubleshooting
Topic 6B: Web Application Troubleshooting
Lesson 7: Maintaining and Optimizing Windows Vista
Topic 7A: Maintaining Windows Vista
Topic 7B: Optimizing Windows Vista Performance
Topic 7C: Monitoring Windows Vista