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Supporting the Windows Vista Operating System and Applications

Course ID: HLT 5119

Course Length: 2 days

Course Description:
This course provides students with the knowledge and skills required to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:< br/>

  • New installations
  • Single computer migrations
  • Single computer reinstallations

    • Target Student:
    Experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and have a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

    Prerequisites:
    To ensure your success, we recommend you first have equivalent knowledge:

    • Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
    • Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
    • Be familiar with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007.
    • Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
    • Have experience installing applications from media (CD/DVD)
    • Have experience working from a command window. For example, authoring and editing batch files
    • Be able to burn or creating boot media. For example, ISO.
    • Have experience configuring BIOS options. For example, boot order.
    • Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.
    • In addition, it is recommended, but not required, that students have completed the following courses:
      • 5115A: Installing and Configuring the Windows Vista Operating System
      5116A: Configuring Windows Vista Mobile Computing and Applications

    Delivery Method:
    Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

    Performance-Based Objectives :
    Upon successful completion of this course, students will be able to:

    • Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
    • Identify the most appropriate method to support Windows Vista recovery on site.
    • Identify the components of the Windows Vista user state and safely backup and restore that data.
    • Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
    • Explain how to troubleshoot Windows Vista application package installations.

    Course Content

    Lesson 1: Windows Vista Desktop Deployment Infrastructure
    Topic 1A: Windows Vista Desktop Deployment Infrastructure
    Topic 1B: The Components of BDD 2007
    Topic 1C: Identifying the Support Scenarios

    Lesson 2: Preparing to Apply Desktop Images
    Topic 2A: Preparing the Target Computer
    Topic 2B: Backing Up the User State

    Lesson 3: Supporting Computers with Desktop Images
    Topic 3A: Obtaining the Desktop Image
    Topic 3B: Verifying the Desktop Image Application

    Lesson 4: Installing Applications
    Topic 4A: Preparation Steps for Installing an Application Package
    Topic 4B: Application Package Deployment Methods

    Lesson 5: Restoring and Validating User State
    Topic 5A: Restoring User State
    Topic 5B: Verifying User State

    Lesson 6: Troubleshooting Desktop and Application Installations
    Topic 6A: Desktop Installation Troubleshooting
    Topic 6B: Application Installation Troubleshooting