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Name:     (leave blank)        Email:  (we never sp@m, and we will not give your email to anyone else.  We may contact you about your success in obtaining your A+ certification)   Multiple Choice Identify the choice that best completes the statement or answers the question.
A B C D	1.	What system unit component saves data for reuse, even after the computer is shut down and restarted? a. System bus b. Memory c. Central Processing Unit d. Storage device
A B C D	2.	What computer component represents the real brains of the computer? a. Memory b. Storage device c. Central Processing Unit d. System bus
A B	3.	True or False? The power supply converts DC power from an electrical outlet to the AC power needed by system components. a. True b. False
A B C D	4.	Which of these storage devices most commonly has a 5.25 inch form factor? a. Solid state storage b. An optical drive c. A hard disk drive d. A floppy disk drive
A B C D	5.	Which connection supports up to 127 devices on one port? a. A FireWire connection b. A SCSI connection c. A USB connection d. A PATA connection
A B C D	6.	Peripheral devices use which standard for high-speed FireWire interfaces? a. IE 1392 b. IEE 1391 c. IEEE 1394 d. IE 6.0
A B	7.	True or False? The Linux operating system is based on open source code and can be downloaded, modified, and installed freely. a. True b. False
A B C D	8.	Which of these is available in several server editions as well as a desktop version? a. Windows 2000 b. Windows Me c. Apple Macintosh Operating System d. Linux
A B C D	9.	Which of these is considered an optional component of the Windows user interface? a. Quick Launch toolbar b. The taskbar c. Windows Desktop d. Start menu
A B	10.	True or False? Windows Explorer allows users to examine and search only the Internet. a. True b. False
A B C D	11.	What does the Windows file system use to determine whether a particular file is a system file, a program file, or a data file? a. Spell Checker b. Single Sign-on c. File extensions d. Password encryption
A B	12.	True or False? NTFS is the recommended file system for today's Windows-based computers. a. True b. False
A B C D	13.	Which of these is considered a system management tool? a. The registry b. The My Documents directory c. Windows Explorer d. The Start menu
A B	14.	True or False? The registry is divided into five sections called subsections. a. True b. False
A B	15.	True or False? Electrostatic discharge occurs when electrons rush from one body with a static electrical charge to another with an unequal charge. a. True b. False
A B	16.	True or False? The CRTs in computer monitors contain lead, which is a hazardous material and must be disposed of properly. a. True b. False
A B	17.	True or False? When vacuuming computers you should always use a non-static vacuum. a. True b. False
A B C D	18.	Which of the following should be the first step to take when troubleshooting a computer problem? a. Research ideas b. Assess the components of the problem c. Perform a backup d. Verify obvious problems
A B	19.	True or False? You should document any findings, actions taken, and outcomes to maintain a comprehensive history, for future reference. a. True b. False
A B	20.	True or False? You should avoid using jargon, abbreviations, and acronyms when speaking with users. a. True b. False
A B	21.	True or False? You should always check to see if the input device you are installing needs updated drivers. a. True b. False
A B C D	22.	What type of memory cannot retain the information it stores when you power the computer off? a. Read Only Memory b. Sequential Access Memory c. Random Access Memory d. Non-volatile memory
A B	23.	True or False? A ZIF socket is a type of processor socket that uses a lever to tighten or loosen the pin connections between the processor chip and the socket. a. True b. False
A B	24.	True or False? You choose a system board based on whether it supports the components you need for the computer. a. True b. False
A B	25.	True or False? To avoid input device problems, you should occasionally disconnect keyboards and mice and gently wipe them clean. a. True b. False
A B	26.	True or False? If you suspect an adapter card was damaged due to electrostatic discharge, you should first check to see if it appears listed in Device Manager. a. False b. True
A B	27.	True or False? The vast majority of problems with SCSI disks are due to incorrect formatting of the disks. a. True b. False
A B C D	28.	When a SCSI system is booted or reset, SCSI controllers generally need to renew all SCSI device connections before activating the devices, causing a delay during POST. What troubleshooting issue is described here? a. IDs and termination b. Resetting system c. Cables d. Connectors
A B C D	29.	Wires are color-coded as to their voltages. What color wire is a +5 voltage? a. Yellow wire b. Blue wire c. Red wire d. White wire
A B C D	30.	What is the first step you should take when testing a power supply? a. Remove the computer cover. b. Disconnect all cables. c. Shut down the computer. d. Measure the output from the power supply.
A B	31.	True or False? Most problems with CPUs can be attributed to overheating, chip creep, and outright failure. a. True b. False
A B C D	32.	What should you do if you suspect chip creep is the cause of your CPU problems? a. Restart the computer. b. Verify that the fan is functioning. c. Replace the CPU. d. Reseat the CPU.
A B C D	33.	How can you automatically have a computer determine hardware compatibility for Microsoft Windows XP Professional? a. Print a compatibility list from the Microsoft website. b. Run the Microsoft Windows Setup Advisor from the product disk. c. Call the Microsoft vendor for verification. d. Install the operating system and if it doesn't meet requirements, it won't work.
A B C D	34.	After determining that the computer hardware meets requirements for an upgrade, what should you do next? a. Install the new operating system. b. Restart the computer. c. Download the update files. d. Back up existing data files.
A B	35.	True or False? A Windows service is a background process that performs a specific operation. Services can only run when users are logged in. a. True b. False
A B C D	36.	Which of these system errors cause the computer to shut down the system without warning giving the user a blue background on their screen? a. System Lockup Error b. System Stop Error c. Boot Error d. Application Error
A B C D	37.	Which of these network transmission protocols uses a single address to transmit to a group of systems? a. Multicast b. Broadcast c. Unicast d. Octicast
A B C D	38.	What is used to send email from a client to a server or between servers and uses a store-and-forward process? a. IMAP4 b. SMTP c. POP3 d. HTTP
A B	39.	True or False? NDS was one of the first standards-based directory services and predated Microsoft's Active Directory. a. True b. False
A B C D	40.	Which of the following statements about network client options is false? a. A network client enables a computer to access shared resources on the network. b. A network client redirects requests for accessing shared resources to the appropriate computer on the network. c. By default, Windows XP automatically loads the Microsoft Client For Microsoft Networks and the Client Service for NetWare. d. You can also obtain Novell Client software directly from Novell.
A B C D	41.	What is a Windows troubleshooting tool used to verify that the computer can connect to a DNS server and successfully find an IP address for a given computer name? a. ipconfig b. ping c. nslookup d. tracert
A B	42.	True or False? When a computer hibernates, the computer shuts down after saving everything in memory on your hard disk. a. True b. False
A B	43.	True or False? In the ink dispersion print process, the print head does not touch the paper. a. True b. False
A B	44.	True or False? The most common types of events to audit are access attempts on objects, such as files or folders and user logons and logoffs. a. True b. False
A B C D	45.	Which type of malicious software is a piece of code that spreads from one computer to another by attaching itself to other files? a. Virus b. Worm c. Trojan or Trojan Horse d. Spam
A B	46.	True or False? Computer hardware might contain environmentally hazardous material. a. True b. False
A B	47.	True or False? Filtering out unauthorized MAC addresses is one method for increasing security on wireless access points. a. True b. False
A B C D	48.	Which wireless security protocol provides the safest environment? a. WPA b. WTLS c. 802.1x d. 802.11i
A B	49.	True or False? Once you have installed Service Pack 2 on Windows XP, you must then separately install Windows Firewall. a. True b. False
A B C D	50.	Which of the following common security options allows you to configure different options for logging information concerning unsolicited traffic on your network? a. Unsolicited traffic blocking b. Security log c. Application access d. Global security level

 

 

We are an OppInc/Workforce Investment Act ( http://nex-step.org/job_seekers/workforce_centers.htm ) Approved Contractor; we participate with Tidewater Community College's (TCC) Virginia Workforce Development program ( http://www.tcc.edu/wd/ ); and we are approved for GI Bill computer certification.  We can even refer you to a bank (if your credit is good, or you have a co-signer) If you have any questions or would like more information about our training or services, email or call or fax George Geyer, Will Harper, Roger W. Geyer, or Mary Russell, our Training Consultant. HyperLearning Technologies, Inc. Microsoft Gold Certified Partner for Learning Solutions (CPLS) google map to this location PLEASE NOTE: HyperLearning has moved to a bigger, better training facility on Feb 18, 2008. Please update your records and visit us soon! Click HERE to view Photographs HyperLearning Technologies 3630 S. Plaza Trail, Suite 250 Virginia Beach, VA 23452 Phone:  757.495.0714 (Training Center) 757.495.5487 (Home Office) 757.651.1117 / 377.3165 (Cell) Call any time between 8:00 AM and 8:30 PM. After 5:00 PM, call the Training Consultant line, direct, at (757) 287-5674. (Training Consultant direct line is not open until after 5:00 PM) Fax: 757.495.3725 email: [ Home ] [ Up ]

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Hyperlearning Technologies is Certified to operate in Virginia by the State Council of Higher Education of Virginia.  VA or the "GI Bill" (Veterans Education Benefits) is available for all the programs we offer. Hyperlearning Technologies is also an approved training contractor for the Virginia Workforce Redevelopment financial assistance program.  Providing computer training and certification training for all of Hampton Roads Virginia, from the Peninsula to Southside, including Newport News VA, Hampton, VA, Yorktown. Phoebus, Portsmouth VA, Suffolk VA Chesapeake VA, Norfolk VA, and Virginia Beach.

Webmaster Will Harper, MCSE, MCT, CCNA 04/29/2008 20:38

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