Microsoft Certified Desktop Support Technician
MCDST
MCP (Desktop)

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MCDST—the computer training and certification to launch your IT career.  We call it MCP (Desktop), because you ALSO get the coveted "Microsoft MCP" credential, when you pass the MCDST Microsoft cert.

Microsoft Certified Desktop Support Technicians (MCDSTs) have the technical and customer service skills to provide enterprise-level computer support and troubleshoot computer hardware and software operation issues in Microsoft Windows ® environments. This program will develop your ability to resolve end-user incident requests in a corporate or home environment and covers computer system installation, managing access to resources, configuring and troubleshooting computer hardware devices and drivers, configuring and troubleshooting the computer desktop and user environments, troubleshooting computer network protocols and services and troubleshooting and configuring end user systems to resolve incident requests regarding applications running on the Microsoft Windows XP operating system. 

The 2261 MCDST questions are NOT trivial - for those who think they already know Windows XP - it is not an automatic Pass for MCDST certification.  MCDST requires a lot of knowledge about resolving problems, at the desktop level, in an enterprise environment - the 2262 MCDST also brings in a lot of hard knowledge about the email and other desktop application issues that generally occur only in enterprise environments.  (I submit that a certified Microsoft Desktop Support Technician ( MCDST ) is equivalent to a "desktop-level MCSA")

Note:  ALL of HyperLearning's Microsoft "packaged" certification programs will automatically include a Second Shot voucher for all exams.  Single Microsoft computer training courses will not - unless the on-again-off-again Microsoft Exam Insurance or Microsft 2nd shot program is "on".  You will not need to purchase these separately, if you take a computer training and certification "package program" from HyperLearning Technologies.

Prerequisites: Persons taking this course should have basic computer knowledge and basic familiarity with the Windows XP Operating System, Internet Explorer, Outlook Express and Office Applications. This should include CompTIA A+ and Network + computer certifications or equivalent computer knowledge and skills.  Hyperlearning teaches these CompTIA A+ and N+ computer training courses when requested.  If you wish to take these prerequisite courses, request them before beginning one of the Microsoft Certified Professional Tracks.

Objectives:     Demonstrate expertise in the resolution of end user incident requests involving troubleshooting and configuration of hardware, software and network settings by passing the following Microsoft Certification exams: 

Date:  Scheduled on request.  These usually repeat frequently and we update the PDF introduction to MCDST sheets often - but they sometimes get out of date.  If we are missing one, send in a feedback.

• Click HERE to download a PDF one-page flyer on the MCP (Desktop) with MCDST program (For entry-level and career-changers)
• Click HERE to download a PDF one-page flyer on the MCDST Program (For advanced students
  
• Click HERE to Download a PDF of our September 22nd MCP (Desktop) class schedule
• Click HERE to Download a Microsoft Word Doc of our September 22nd MCP (Desktop) class schedule
  
  
• Click HERE to Download a PDF of our November 26th MCP (Desktop) class schedule
• Click HERE to Download a Microsoft Word Doc of our November 26th MCP (Desktop) class schedule
  
  
• Click HERE to go directly to our current schedule of classes

   

Certification Exams:   Exam 70-271  Exam 70-272

Price: 

• (With A+ and Network+ Prerequisite classes and practice tests, certification test vouchers and other certification resources) (160 Classroom Hours for beginners and career changers)
  • $1950 materials, practice tests, certification test vouchers, tool kits, etc.
  • $4100 Tuition
    • Total $6050
• $2,115 (Without A+ and Network+, for advanced students only) (40 Classroom Hours) 

Course Name	Duration (hours)
CompTIA A+ (2006) Essentials 220-601 and IT Technician 220-602 Beginner/Career changer course. This is a certification program, we recommend All students complete the A+ certification, to enhance your employability credentials	80
CompTIA Network + (2005 Objectives) Exam 2005: N10-003 This is a certification program, we recommend All students complete the A+ certification, to enhance your employability credentials	40
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Microsoft Official Learning Product ( MLP ) ( MOC) MS 2261	24
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Microsoft Official Learning Product ( MLP ) ( MOC) MS 2262	16
Total:	160

Network and Operating System Basics A+ and Network+ objectives (Click HERE for A+ details) (Click HERE for N+ Details)

• Learn the hardware and Operating systems fundamentals of computers, including hands-on assembly, disassembly, and troubleshooting methods.
• Learn the fundamentals of computer networking, including generations of networks, network hardware components, and how it all works together.
• Identify the members of the Microsoft networking family and the basic components of a Windows-based network.
• Use all of the major Windows administrative tools.
• Use user and group accounts to secure shared resources on a Windows network.
• List and describe the basic physical components of a computer network.
• List and describe the primary network architecture schemes and the devices used to connect networks together.
• Identify and describe the major networking protocols and relate them to the Microsoft network architecture.
• Configure TCP/IP manually on a Windows computer.
• Assign host and network addresses on a TCP/IP network.
• Use default and custom subnet masks to subdivide a TCP/IP network.
• Identify the Windows components used to connect to the World Wide Web.
• Identify the Windows components used to configure remote access to a Windows network
 




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Supporting Users and Troubleshooting a Microsoft Windows XP Operating System objectives

• Perform and troubleshoot an attended installation of the Windows XP operating system
• Perform post installation configuration (user configuration, apply service packs, etc.)
• Answer end user questions related to upgrading from a previous version of Windows
• Troubleshoot system startup and user logon problems
• Monitor and analyze system performance
• Monitor, manage, and troubleshoot access to files and folders
• Troubleshoot connecting to local and network print devices
• Configuring and Troubleshooting Hardware Devices and Drivers
• Configure and troubleshoot storage devices
• Configure and troubleshoot display devices
• Troubleshooting Network Protocols and Services
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
• Configure and troubleshoot input and output (I/O) devices
• Configure support for multiple languages or multiple locations
  Troubleshoot security settings and local security policy
• Configure and troubleshoot local user and group accounts
• Troubleshoot the TCP/IP protocol
• Configure and troubleshoot Windows Firewall (ICF) settings
• Troubleshoot name resolution issues
• Configure and troubleshoot remote connections
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Objectives

* Small class sizes
* Test topics and strategy classes for each exam
* Microsoft Training Kit for each exam area
* Experienced, Certified Instructor
* Transcender Practice Exams.
* One (Our choice-depending upon which one we think is best for that cert) of the MS 2261 PDF list of recent MCDST questions and answers.
* One of the pdf MS 2262 MCDST questions and answers.
* Microsoft Exam Voucher included for both MCDST exams. Note:  ALL of HyperLearning's Microsoft "packaged" certification programs will automatically include a Second Shot voucher for all exams.  You will not need to purchase these separately, if you take your computer training from HyperLearning Technologies.  There is an "if," "IF you study the way we train you, outside of class; take the first test within two weeks after the completion of the course; and retake the exam within 2 weeks after the first exam."  (We KNOW how to get you certified.) More details HERE.
* Financing options include:

• The package price above is approved by the NexStep and OP-Inc Workforce Investment Act, if you qualify as a WIA or NexStep candidate.

• Several options are available under various chapters of the Veterans Administration and GI Bill.  Click HERE for details.
• Bank Financing is available.  HyperLearning Technologies' curriculum is pre-approved by the Sun Trust Bank.  All you have to do is establish your credit - OR get a co-signer.  Our Training Consultant will assist you with the forms and make an appointment for you at the bank, if you qualify.
• HyperLearning Technologies will accept payments on a pay-as-you-go basis.  You don't need the entire amount up-front.  You must have pre-paid for each of the 5 modules, before you can start, but that spreads the payments out over several months, for you.

* Guaranteed CERTIFICATION*.  Extra instructor-led time set aside for exam preparation.  *You may retake the same version of any course, as long as there is a seat available.

   
If you have any questions or would like more information about our training or services, email or call or fax George Geyer, Will Harper, Roger W. Geyer, or Mary Russell, our Training Consultant.

HyperLearning Technologies, Inc.
Microsoft Gold Certified Partner for Learning Solutions (CPLS)

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PLEASE NOTE:
HyperLearning has moved to a bigger, better training facility on Feb 18, 2008.
Please update your records and visit us soon!
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HyperLearning Technologies
3630 S. Plaza Trail, Suite 250
Virginia Beach, VA 23452
Phone:  757.495.0714 (Training Center)
757.495.5487 (Home Office)
757.651.1117 / 377.3165 (Cell)
Call any time between 8:00 AM and 8:30 PM.
After 5:00 PM, call the Training Consultant line, direct, at (757) 287-5674.
(Training Consultant direct line is not open until after 5:00 PM)
Fax: 757.495.3725
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