Course ID: IT 173
Course Length: 5 days/80 hours
If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the Computer Service and Repair course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
Learn the basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems. Network connections and technologies as well as security will also be introduced.
The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized.
Students taking this computer training course as a beginner or career-changer should have the following skills: End-user skills with Windows-based personal computers, including the ability to: Start up and shut down the computer. Log on to a computer and computer network. Run programs. Move, copy, delete, and rename files in Windows Explorer. Browse and search for information on the Internet. Basic knowledge of computing concepts, including: The difference between hardware and software. The functions of software components, such as the operating system, applications, and file systems. The function of a computer network.
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Hyperlearning Technologies will provide all hardware for in-class training. Students should have a minimal computer capable of running Windows XP, to run student computer-based training aids and study materials at home or work.
Performance-Based Objectives :
Upon successful completion of this course, students will be able to:
- identify fundamental components and functions of personal computer operating systems.
- identify best practices followed by professional personal computer technicians.
- install and configure computer components.
- install and configure system components.
- maintain and troubleshoot peripheral components.
- troubleshoot system components.
- install and configure operating systems.
- maintain and troubleshoot installations of Microsoft Windows.
- identify network technologies.
- install and manage network connections.
- support laptops and portable computing devices.
- support printers.
- identify personal computer security concepts.
- support personal computer security.
Lesson 1: Personal Computer Components
Topic 1A: Personal Computer Components
Topic 1B: System Unit Components
Topic 1C: Storage Devices
Topic 1D: Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
Topic 2A: Personal Computer Operating Systems
Topic 2B: Windows User Interface Components
Topic 2C: Windows File System Management
Topic 2D: Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
Topic 3A: Tools of the Trade
Topic 3B: Electrical Safety
Topic 3C: Environmental Safety and Materials Handling
Topic 3D: Perform Preventative Maintenance
Topic 3E: Diagnostics and Troubleshooting
Topic 3F: Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
Topic 4A: Install and Configure Display Devices
Topic 4B: Install and Configure Input Devices
Topic 4C: Install and Configure Adapter Cards
Topic 4D: Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
Topic 5A: Install and Configure Storage Devices
Topic 5B: Install and Configure Power Supplies
Topic 5C: Install and Configure Memory
Topic 5D: Select, Install, and Configure CPUs and Cooling System Units
Topic 5E: Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
Topic 6A: Troubleshoot Display Devices
Topic 6B: Maintain and Troubleshoot Input Devices
Topic 6C: Troubleshoot Adapter Cards
Topic 6D: Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
Topic 7A: Troubleshoot Storage Devices
Topic 7B: Troubleshoot Power Supplies
Topic 7C: Troubleshoot Memory
Topic 7D: Troubleshoot CPUs and Cooling Systems
Topic 7E: Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
Topic 8A: Install Microsoft Windows
Topic 8B: Upgrade Windows
Topic 8C: Add Devices to Windows
Topic 8D: Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Topic 9A: Operating System Utilities
Topic 9B: Back Up Microsoft Windows
Topic 9C: Troubleshoot Microsoft Windows
Topic 9D: Recover Microsoft Windows
Lesson 10: Network Technologies
Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies
Lesson 11: Installing and Managing Network Connections
Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers
Topic 13A: Printer Technologies
Topic 13B: Printer Components
Topic 13C: Printer Processes
Topic 13D: Install and Configure Printers
Topic 13E: Maintain and Troubleshoot Printers
Lesson 14: Personal Computer Security Concepts
Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering
Lesson 15: Supporting Personal Computer Security
Topic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures
Appendix A: Mapping Course Content to the CompTIA A+ Essentials (2009 Edition) 220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical Application (2009 Edition) 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers